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Acces Emplyoment Services - GTA - Toronto Home About ACCES Policies and Standards
Customer Service Charter

At ACCES, quality customer service means we strive to meet or exceed the goals of our customers. Our customers include clients, employers, funders and community partners. Our goal is to provide supportive and effective employment and training services to our diverse community.

We demonstrate our commitment to customer service in the following ways:

  • Ensuring all contact and communication with customers is conducted in a pleasant and respectful manner
  • Ensuring we work closely with the broader community in the effort to meet our customers’ goals
  • Ensuring that we provide a safe and supportive environment for all customers
  • Our services are provided by a team of highly trained and qualified professionals
  • Providing opportunities for our customers to provide feedback on any aspect of our services
  • Having a simple process for handling customer feedback.

We welcome your feedback to assist us in continuously improving our services. You may wish to comment on our services by:

  • Submitting your feedback in our Suggestion Box
  • Speaking to a member of our staff
  • Speaking to a site manager
 
Customer Service Policy

Feedback from ACCES’ customers (clients, employers, funders and community partners) may arise from time to time; this may be a concern about the service received or may be due to a misunderstanding.  This policy is to outline the process for raising complaints or concerns about ACCES business and our services. For all concerns raised, ACCES will treat professionally, confidentially and seek a timely resolution.Complaint resolution is important to ACCES. It is through working to resolve these matters that we identify opportunities to enhance the customer service experience.   
To view our complete customer service policy, click here.
 
Diversity and Equity Policy
  • ACCES is committed to respecting the inherent dignity and equal and inalienable rights of all members of the human family.
  • ACCES is committed to the removal of social barriers that hinder historically disadvantaged groups of people from fully developing themselves and participating in Canadian society, and to the active building of an environment that promotes and nurtures their growth and social participation.
  • ACCES is committed to respecting individual differences and fair treatment, to promotion of workplace inclusiveness and openness, and to the creation of an environment that optimizes people’s contributions to society.
  • ACCES is committed to fair representation of women, Aboriginal peoples, persons with disabilities and racial minority members in the organization.
  • ACCES is committed to reasonable accommodation so that individuals can fully access, participate in and contribute to all aspects of the organization.
  • ACCES is committed to the development and implementation of organizational policies, programs, projects and practices that reflect the spirit of this diversity and equity policy statement.
 
Privacy Policy

ACCES is committed to protecting the privacy of the personal information of its employees, clients, donors and other stakeholders. We value the trust of those with whom we deal and to maintain this trust the organization upholds high standards for the protection and integrity of all client and employee personal information. Data is kept confidential and complies with the applicable laws and the organization’s privacy standards.

To view our complete client privacy policy click here.